Cancellation policy

Subscription Terms (Deepwork Subscription)

1. Subject Matter

With the Deepwork subscription you enter into a contract for the recurring delivery of Viraxe Deepwork every 4 weeks. The contract is concluded upon completion of the checkout process (clicking “Buy now”); the order confirmation email constitutes acceptance.

2. Term and Cancellation

The subscription has a minimum term of 3 deliveries (12 weeks). After that it continues for an indefinite period and can be cancelled at any time with effect for the next delivery that has not yet been billed – in your customer account under “My subscription”, by email to office@viraxe.com or via the “Cancel contracts here” button on www.viraxe.com. Ordinary cancellation is excluded during the minimum term. The right to extraordinary termination for good cause, the statutory right of withdrawal and the 90-Day Satisfaction Guarantee remain unaffected.

3. Prices and Billing

The first delivery costs €29.90, each further delivery €39.90, in each case including VAT and shipping within the delivery area. The amount is charged automatically to your stored payment method on the day of the order and thereafter on each billing date (every 4 weeks). You ensure that the payment method is valid and has sufficient funds; you can change it at any time in your customer account. If a charge cannot be processed, we will inform you by email; delivery takes place only after successful payment.

4. Free Gifts

With the first delivery you receive a 7-day pill box and the digital Focus Guide free of charge. The gifts are part of the first delivery; in the event of withdrawal, the pill box must be returned.

5. Pause, Skip, Reschedule

In your customer account you can skip individual deliveries, reschedule the next delivery date or pause the subscription. Skipped or paused deliveries do not count towards the minimum of 3 deliveries.

6. Price Changes

We may change the price for future deliveries by email with at least 4 weeks’ notice. In this case you may cancel until the change takes effect – also within the minimum term. If you do not cancel, the new price applies from the announced delivery.

7. Right of Withdrawal

You have the statutory right of withdrawal. For subscriptions, the 14-day withdrawal period begins on the day you receive the first delivery. Details can be found in the withdrawal policy at www.viraxe.com/policies/refund-policy.

8. 90-Day Satisfaction Guarantee

The voluntary 90-Day Satisfaction Guarantee applies to the first delivery of your subscription (details in our Terms and Conditions, § 7). If you claim it, we refund the price of the first delivery and the subscription ends – no minimum term applies thereafter. Subsequent deliveries already shipped and billed are not refunded.

9. Cancellation by Us

We may cancel the subscription with 4 weeks’ notice to the end of a delivery cycle, in particular if the product is no longer available. Services already paid for but not delivered will be refunded.

10. Contact

Questions about your subscription: office@viraxe.com.

Building the daily standard for cognitive support. Since 2026.

¹ Health claims pursuant to EU Regulation 432/2012: Vitamin B6 contributes to normal functioning of the nervous system. Vitamins B6, B9 and B12 contribute to normal psychological function. Vitamins B6, B9 and B12 contribute to the reduction of tiredness and fatigue. Vitamin B12 contributes to normal energy-yielding metabolism.

² Ingredient descriptions serve general informational purposes about the respective substances and do not constitute health claims within the meaning of EU Regulation 1924/2006.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily intake. Keep out of reach of children.