Cancellation policy
Subscription Terms (Deepwork Subscription)
1. Subject Matter
With the Deepwork subscription you enter into a contract for the recurring delivery of Viraxe Deepwork. Two plans are available: the 30-day plan (1 bottle, delivered every 4 weeks) and the 90-day plan (3 bottles, delivered every 90 days). The contract is concluded upon completion of the checkout process (clicking “Buy now”); the order confirmation email constitutes acceptance.
2. Term and Cancellation
The subscription runs for an indefinite period and can be cancelled at any time with effect for the next delivery that has not yet been billed – in your customer account under "My subscription", by email to office@viraxe.com or via the "Cancel contracts here" button on www.viraxe.com. The right to extraordinary termination for good cause, the statutory right of withdrawal and the Satisfaction Guarantee (see 8.) remain unaffected.
3. Prices and Billing
The 30-day plan costs €42.90 per delivery, the 90-day plan €99.90 per delivery, in each case including VAT and shipping within the delivery area. The amount is charged automatically to your stored payment method on the day of the order and thereafter on each billing date (every 4 weeks or every 90 days, depending on your plan). You ensure that the payment method is valid and has sufficient funds; you can change it at any time in your customer account. If a charge cannot be processed, we will inform you by email; delivery takes place only after successful payment.
4. Free Gifts
With the first delivery of your subscription you receive free welcome gifts: on the 90-day plan the Signature Edition 7-Day Case and the digital Viraxe Focus Guide, on the 30-day plan the digital Viraxe Focus Guide. The gifts are part of the first delivery; in the event of withdrawal, the 7-day case must be returned.
5. Pause, Skip, Reschedule
In your customer account you can skip individual deliveries, reschedule the next delivery date or pause the subscription.
6. Price Changes
We may change the price for future deliveries by email with at least 4 weeks' notice. In this case you may cancel until the change takes effect. If you do not cancel, the new price applies from the announced delivery.
7. Right of Withdrawal
You have the statutory right of withdrawal. For subscriptions, the 14-day withdrawal period begins on the day you receive the first delivery. Details can be found in the withdrawal policy at www.viraxe.com/policies/refund-policy.
8. Satisfaction Guarantee
The voluntary Satisfaction Guarantee applies to the first delivery of your subscription: 90 days from receipt on the 90-day plan, 30 days from receipt on the 30-day plan (details in our Terms and Conditions, § 7). If you claim it, we refund the full price of the first delivery – regardless of how much you have consumed and without a return – and the subscription ends. Subsequent deliveries already shipped and billed are not refunded.
9. Cancellation by Us
We may cancel the subscription with 4 weeks’ notice to the end of a delivery cycle, in particular if the product is no longer available. Services already paid for but not delivered will be refunded.
10. Contact
Questions about your subscription: office@viraxe.com.
